Return Policy:
If you are unhappy with your online purchase, it may be returned for a refund or exchange within 14 days of receiving your order. Please email This e-mail address is being protected from spambots. You need JavaScript enabled to view it for return authorization notification. We do not accept packages without return authorization. Refund credits will be less the initial shipping charges. Unfortunately, special/custom order pieces may not be returned.

All returned items must be in new/original condition with no signs of wear or damage. For your protection, when shipping the item to us, please package your item securely in a hard box and mail it to us using an insured delivery service. Include return authorization # and your contact information inside package. Return shipping and insurance costs are the responsibility of the customer.

You will be notified by email once your return is complete. We will credit your credit card for the full amount, minus initial shipping and handling costs. Please allow 3-5 business days for the refund to post to your account. Credits for all returns will be made on the purchaser's account.

Damaged Items:
Please notify us immediately if your package arrives damaged. While we take every measure to properly package our shipments, there are rare occasions when damages occur in transit. Please email This e-mail address is being protected from spambots. You need JavaScript enabled to view it and we will work with you to resolve this matter.

Repair Policy:
We will repair any Danielle Miller Jewelry design purchased through our online store. Pieces purchased through retailers and galleries must be returned for repair to the store where the item was purchased. There may be a small charge for repairs so please contact us beforehand to discuss the piece in question. Email This e-mail address is being protected from spambots. You need JavaScript enabled to view it for return authorization notification. We do not accept packages without return authorization. Include repair authorization # and your contact information inside package.

Contact Us: If you have any questions, please do not hesitate to contact us and we will be happy to help you. Email is the fastest and most efficient way to contact us.  Most emails will receive a reply within 12 to 24 hours upon receiving them.

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